← BackLer em português

PixVPN terms of use

Version 2026-09-29.3 · in effect since September 29, 2026

This is a translation provided for convenience. The Portuguese version is the one that governs; if the two differ, the Portuguese text prevails.

1. Who we are

PixVPN is a service of ESIM SERVIÇOS E INTERMEDIAÇÕES DE NEGÓCIOS LTDA (trade name Esim IT Solutions), a Brazilian company registered under CNPJ 09.605.228/0001-80, with its registered office at Av. Presidente Vargas, 3131, sala 603, Cidade Nova, Rio de Janeiro/RJ, Brazil, CEP 20210-030 ("PixVPN", "we").

By ticking the acceptance box at checkout and completing payment, you agree to these Terms and confirm that you have read the Privacy Policy. We keep a record of the version you accepted and the date and time of acceptance.

2. The service

PixVPN is a virtual private network (VPN): it creates an encrypted tunnel between your device and our servers, protecting your connection on public networks and against tracking by your internet provider. The service includes DNS-based blocking of ads, trackers and sites known for scams or malware. It is not an antivirus: we don't scan files, and blocking only works while the VPN is on.

Locations. Every plan includes all locations available at the time (currently the United States and Germany) at no extra cost. You receive one access file per location and choose in the app which one to use. We may add, replace or remove locations with at least 15 days' notice, always keeping at least one location available for the whole period you paid for.

We don't guarantee access to third-party content or services (such as streaming platforms, banks and stores), which may block or restrict connections made through a VPN.

3. Plans, payment and activation

4. Who can subscribe

The service is intended for people aged 18 or over with full legal capacity. You agree to provide true information about yourself (name, email, WhatsApp number and CPF) and to keep it up to date. The CPF (Brazilian taxpayer ID) is required by the payment institution to issue the Pix charge.

5. Personal use of access

Access files are personal and non-transferable, and each one allows one active connection at a time. You are responsible for keeping them safe and for all use made with them. Sharing access with third parties or reselling it is prohibited. On the Family plan, which covers 2 devices at the same time, the device 2 files may be used by a family member or someone you trust; you remain responsible for all use made with them.

6. Acceptable use

PixVPN is a security and privacy tool, not an anonymity service for unlawful activity. You may not use the service to:

Consequences. Depending on severity, we may warn you, suspend or terminate your access, always with a WhatsApp notice stating the reason. Serious cases (attacks, fraud, spam and child abuse) lead to immediate termination. When access is terminated for breach of these Terms, we refund by Pix the amount proportional to the unused days, unless a competent authority orders otherwise, and we block new purchases.

7. Logs and cooperation with authorities

We don't log the sites you visit, the content of your traffic or your DNS queries (the blocker keeps, for up to 24 hours, only aggregate and anonymous statistics for all customers together, detailed in the Privacy Policy). We keep the connection records required by Brazil's Internet Civil Framework (Marco Civil da Internet, Law 12.965/2014) — date and time each session starts and ends, source IP address and port, and the access identifier — for 1 year, deleting them automatically after that. These records are only disclosed under a court order. Registration data may be provided to administrative authorities with legal power to request it (Marco Civil, art. 10, §3). Details in the Privacy Policy.

8. Right of withdrawal and cancellation

You may withdraw from your purchase within 7 days of payment (art. 49 of the Brazilian Consumer Protection Code), without giving a reason:

Extended guarantee on 90-day plans. On the Quarterly and Family plans (90 days), you may withdraw with a full refund within 30 days of payment, under the same rules above and without giving a reason. The extended guarantee applies to the first 90-day plan purchase of each CPF; later purchases have the 7-day period.

After these periods, you may stop using the service at any time, with no penalty; the remaining days of a period already paid are not refunded, except in the situations described in items 6 and 9.

9. Availability and compensation

We work to keep the service continuously available and announce scheduled maintenance in advance. If, through our fault, all locations are unavailable for more than 24 consecutive hours, you are entitled to extra days of access equivalent to the downtime, on request through our support channels. We are not liable for unavailability caused by your internet provider or network, by blocks imposed by third parties, or by unforeseeable circumstances or force majeure.

10. Customer service

We answer requests, questions and complaints sent through the channels in item 1 within 5 business days, usually much sooner.

11. Changes to these Terms

We may update these Terms with at least 15 days' notice on the site and by WhatsApp. Price changes don't affect a period already paid. If you don't agree with a new version, simply don't renew.

12. Governing law and jurisdiction

These Terms are governed by Brazilian law, in particular the Consumer Protection Code, the Internet Civil Framework (Marco Civil da Internet) and the General Data Protection Law (LGPD). The courts of the consumer's place of residence have jurisdiction.

ESIM SERVIÇOS E INTERMEDIAÇÕES DE NEGÓCIOS LTDA · CNPJ 09.605.228/0001-80 · Av. Presidente Vargas, 3131, sala 603, Cidade Nova, Rio de Janeiro/RJ, Brazil, CEP 20210-030